Coffee beans (whole bean and ground) are excluded from refunds and returns. We do not accept returns on coffee.
Returns on merchandise are available within 30 days of purchase. If 30 days have passed since the date of purchase, refunds or exchanges are not available.
We only replace items if they are defective or damaged.
Proof of purchase (receipts) are required for returns.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on the respective delivery location, the time it may take for your coffee to reach you may vary.
If you do not receive your coffee 3 days after the delivery service indicates it was delivered, please contact us immediately. If we are not contacted within 30 days of the indicated delivery date, we cannot issue a refund or exchange.